Summary: phatay collects personal data to operate the platform, verify your identity, process transactions, and keep your account secure. We do not sell your personal data to third parties. This Privacy Policy explains in full what data we collect, why we collect it, how we use it, and what rights you have over it. Please read it carefully alongside our Terms & Conditions.
phatay ("phatay", "we", "us", "our") is committed to protecting the privacy and personal data of every user ("you", "your") who accesses or uses the phatay platform at phatay.org. This Privacy Policy describes how phatay collects, uses, stores, shares, and protects your personal information in connection with your use of the platform, including its website, mobile-optimised interface, casino lobby, sportsbook, and all associated services.
This Privacy Policy is incorporated by reference into the phatay Terms & Conditions and forms part of the binding agreement between you and phatay. By registering an account or using the phatay platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
phatay operates in compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
For the purposes of applicable data protection law, phatay is the data controller responsible for your personal data collected through the phatay platform. As data controller, phatay determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have any questions about how phatay processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 11 of this Policy, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15.
phatay collects the following categories of personal data from users of the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, verification |
| Financial Data | GCash number, bank account details, debit card details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, analytics |
| Usage Data | Games played, bets placed, login history, pages visited, session duration | Platform improvement, responsible gaming monitoring |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Copies of government-issued ID, proof of address, selfie verification | KYC compliance, identity verification, AML obligations |
phatay does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your race, religion, political opinions, health (except where relevant to responsible gaming self-exclusion requests), or sexual orientation.
phatay collects personal data through the following means:
phatay uses your personal data for the following purposes:
phatay will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for processing.
phatay processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:
phatay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers who process personal data on behalf of phatay are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with phatay's instructions and applicable data protection law.
phatay retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
Where personal data is no longer required for any lawful purpose, phatay will securely delete or anonymise it in accordance with our internal data disposal procedures.
phatay implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Your responsibility: While phatay takes all reasonable steps to protect your data, no electronic transmission or storage system is completely secure. You are responsible for keeping your phatay account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phatay will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
phatay uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and analyse usage patterns. The following types of cookies may be used on the phatay platform:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phatay platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Data Privacy Act of 2012 and applicable data protection principles, you have the following rights in relation to your personal data held by phatay:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. phatay will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with applicable law. We may need to verify your identity before processing your request.
If you are not satisfied with phatay's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
21+ Only: The phatay platform is strictly for users aged 21 years and above. phatay does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the relevant account and delete all associated personal data. If you believe a minor has registered on the phatay platform, please contact us immediately using the details in Section 15.
phatay primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, to international game software providers or cloud infrastructure providers — phatay will ensure that such transfers are carried out in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses and equivalent data protection standards.
By using the phatay platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
phatay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, phatay will notify registered users via the email address associated with their account and/or by posting a prominent notice on the phatay platform. The date of the most recent revision is indicated at the top of this page.
Your continued use of the phatay platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how phatay protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or phatay's handling of your personal data, please contact our Data Protection Officer. Our DPO is available to assist with all data privacy enquiries and data subject rights requests.
Data Protection Officer – phatay
Email: [email protected]
General Support: [email protected]
Platform: phatay.org
Response Time: Within 30 days of receipt of your request
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached at privacy.gov.ph.
Here is a quick look at the core privacy principles that guide how phatay handles your personal data every day.
All personal and financial data transmitted to and from the phatay platform is protected by industry-standard TLS/SSL encryption, keeping your information safe in transit.
phatay does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate and improve the phatay platform.
phatay operates in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission of the Philippines.
Access, correct, delete, or export your personal data at any time. phatay honours all data subject rights requests within 30 days in accordance with applicable law.
phatay retains your data only for as long as legally required. Account and transaction records are kept for a minimum of five years to meet AML and regulatory obligations.
phatay has a dedicated DPO overseeing all data privacy matters. Reach out to [email protected] for any data-related questions or to exercise your rights.
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